Shipping policy

Shipping Policy

GoOffline is operated by Solutionever Technologies. At GoOffline, we aim to deliver your order as quickly and smoothly as possible.

Order Processing Time

  • Orders are processed and dispatched within 24–48 working hours
  • Orders placed on weekends or public holidays may be processed on the next working day

Payment Method

We currently accept prepaid orders only. Cash on Delivery (COD) is not available at this time. All orders must be paid in full at the time of purchase via UPI, debit/credit card, net banking, or other available online payment methods.

Delivery Time

  • Most orders in India are delivered within 5–8 working days
  • Delivery time may vary depending on your location, courier service, and external factors such as weather or public holidays
  • In some remote areas, delivery may take up to 8–10 working days

Order Tracking

Once your order is shipped, you will receive a tracking link via email or SMS. If you do not receive tracking details within 48 hours, please contact us:

📧 cs@gooffline.in  💬 +91 8017100789

Shipping Partners

We ship through trusted courier partners such as: Delhivery, Xpressbees, Bluedart, Ecom Express (depending on your location).

Delays

While we try our best to deliver on time, delays may happen due to:

  • Courier-related issues
  • Weather conditions
  • Public holidays or unforeseen situations

We appreciate your patience in such cases.

Delivered but Not Received?

If your tracking status shows "Delivered" but you haven't received the package:

  • Please check with family members, neighbors, or security
  • Inform us within 48 hours of the delivery update

We will assist you by raising the issue with the courier partner.

Incorrect Address

  • Please ensure your shipping details are accurate while placing the order
  • We are not responsible for delivery issues caused by incorrect or incomplete addresses

Damaged Package

If the package appears damaged at the time of delivery:
👉 Do not accept it OR record an unboxing video before opening it. This helps us resolve issues faster.

Working Hours

10:00 AM – 7:00 PM (Monday to Saturday)